Consumer Fix India Guide
Myntra Return Picked Up But Refund Not Received
If your Myntra return was picked up but the refund has not been received, first check whether the return has been accepted, rejected, stuck in verification, or marked refunded. Then collect proof and raise a proper complaint.
Important: Refund time can depend on return verification, product condition check, pickup scan, seller update, original payment method, bank processing, and Myntra’s current policy. Always check the latest status inside the Myntra app before escalating.
What does this problem mean?
This problem happens when the return pickup is completed, but the refund is not visible in your bank account, card, wallet, UPI-linked account, or Myntra refund status. It can happen because the returned item is still under quality check, the pickup update has not synced, refund is pending with the payment method, or the return was rejected after verification.
The courier may have picked up the product, but the item may still be moving to the return centre or waiting for quality verification.
Myntra may show refund as processed, but your bank, card issuer, wallet, or payment provider may still take time to show the credit.
Check your Myntra return status first
Before filing a complaint, identify the exact stage shown in the Myntra app or website.
| Status or situation | What it usually means | What you should ask Myntra |
|---|---|---|
| Return picked up | The courier has collected the product, but refund may not start until scan or verification is complete. | Ask for pickup confirmation, return tracking, and expected refund initiation date. |
| Return in transit | The returned product may be moving to the return centre or seller facility. | Ask for return shipment status and return centre confirmation. |
| Quality check pending | Myntra or the seller may still be verifying the returned item. | Ask for quality check status and written reason if refund is delayed. |
| Refund initiated | The refund process has started, but credit may depend on payment method and bank/payment provider. | Ask for refund reference number and payment destination. |
| Refund processed but not received | The refund may have been sent but is not visible in your statement yet. | Ask for refund transaction ID, date, time, and written confirmation. |
| Return rejected | The returned item may have failed verification or policy checks. | Ask for written rejection reason, product photos, and exact policy clause. |
Quick action checker
Select your current return status to see the practical next step.
Step-by-step solution
Follow these steps in order. Keep screenshots before the return/refund page changes.
Open Myntra, go to Orders, select the returned item, and check whether the return is picked up, in transit, under quality check, refund initiated, processed, or rejected.
Save the pickup message, return tracking, pickup agent message, return ID, order ID, refund status screenshot, and any email/SMS from Myntra.
Check the original payment method: bank account, UPI-linked bank account, card statement, wallet, Myntra credit, or other refund destination shown in the app.
Use the order-specific help option and ask for return verification status, refund reference number, and written reason for delay.
If customer support does not resolve the issue, use Myntra’s official grievance redressal route with ticket ID, order ID, pickup proof, and refund proof.
If Myntra does not provide refund or proper written reason, register a grievance on National Consumer Helpline with all documents and complaint history.
Proof checklist before complaint
A refund complaint becomes stronger when you attach complete proof of order, return pickup, and non-receipt of refund.
- Order ID
- Return ID or return request screenshot
- Pickup confirmation screenshot
- Return tracking screenshot
- Refund status screenshot
- Myntra support ticket ID
- Chat, email, or SMS communication
- Original payment screenshot
- Bank/card/UPI/wallet statement
- Refund not received statement screenshot
- Refund reference number, if given
- Bank response, if contacted
- Any rejected refund or closed complaint proof
Myntra refund complaint format
Copy the format below and fill in your details. Keep it factual, polite, and proof-based.
Subject: Myntra return picked up but refund not received – Order ID [Order ID] Dear Myntra Support Team, I am writing to report that my return was picked up, but the refund has not been received. Order and return details: Order ID: [Order ID] Product name: [Product name] Return ID, if available: [Return ID] Pickup date: [DD-MM-YYYY] Refund amount: ₹[Amount] Original payment method: [UPI/Card/Net Banking/Wallet/Myntra Credit/Other] Current status shown in Myntra: [Picked up/In transit/Quality check/Refund initiated/Refund processed/Other] Myntra complaint/ticket ID, if any: [Ticket ID] Issue: The returned item was picked up successfully, but the refund has not been credited to my payment account. I have checked my bank/card/UPI/wallet statement and the refund is not visible. Request: Please verify the return and refund status and provide: 1. Current return verification status 2. Refund initiation date 3. Refund reference number or transaction ID 4. Payment destination where the refund was sent 5. Written reason for delay 6. Immediate refund if the return has been accepted Documents attached: 1. Order screenshot or invoice 2. Return pickup proof 3. Refund status screenshot 4. Bank/card/UPI/wallet statement screenshot 5. Previous support communication, if any Please treat this as a formal complaint and provide a written resolution. Regards, [Your full name] [Registered mobile number] [Registered email ID]
Subject: Escalation – Myntra return picked up but refund not received – Ticket ID [Ticket ID] Dear Grievance Officer / Grievance Redressal Team, I am escalating my unresolved refund complaint regarding my Myntra return. Complaint details: Customer name: [Your full name] Registered mobile number: [Mobile number] Registered email ID: [Email ID] Order ID: [Order ID] Return ID: [Return ID] Product name: [Product name] Pickup date: [DD-MM-YYYY] Refund amount: ₹[Amount] Original payment method: [Payment method] Previous Myntra complaint/ticket ID: [Ticket ID] Latest response from Myntra support: [Briefly mention response] Problem: The return was picked up, but the refund has not been received. Myntra support has not provided a satisfactory resolution / refund reference / clear written reason for delay. Relief requested: 1. Immediate refund of ₹[Amount] 2. Refund reference number and transaction proof 3. Written status of return verification 4. Written explanation for delay 5. Reopening of complaint if it was wrongly closed 6. Final written confirmation after resolution Documents attached: 1. Order invoice/order screenshot 2. Return pickup proof 3. Return/refund status screenshots 4. Bank/card/UPI/wallet statement 5. Myntra support communication 6. Previous complaint ticket proof Please acknowledge this escalation and provide a proper resolution at the earliest. Regards, [Your full name] [Mobile number] [Email ID]
Subject: Complaint against Myntra for non-receipt of refund after return pickup Dear Sir/Madam, I want to file a consumer grievance against Myntra regarding non-receipt of refund after return pickup. Consumer details: Name: [Your full name] Mobile number: [Your mobile number] Email ID: [Your email ID] City and State: [City, State] Company details: Company/platform name: Myntra Order ID: [Order ID] Return ID, if available: [Return ID] Product name: [Product name] Refund amount: ₹[Amount] Original payment method: [Payment method] Timeline: Order date: [DD-MM-YYYY] Return request date: [DD-MM-YYYY] Return pickup date: [DD-MM-YYYY] Refund status shown on Myntra: [Status] First complaint to Myntra: [DD-MM-YYYY] Myntra ticket ID: [Ticket ID] Escalation to grievance redressal, if any: [DD-MM-YYYY] Problem: My return was picked up successfully, but Myntra has not credited the refund to my payment account. I have checked my payment statement and the refund is not visible. I contacted Myntra support, but the issue remains unresolved / complaint was closed without proper refund. Relief requested: 1. Immediate refund of ₹[Amount] 2. Written confirmation of refund reference number 3. Explanation for refund delay 4. Reopening of complaint if it was wrongly closed 5. Appropriate compensation for inconvenience, if applicable Documents attached: 1. Myntra order screenshot or invoice 2. Return pickup proof 3. Return/refund status screenshot 4. Payment statement showing refund not received 5. Myntra support chat/email proof 6. Grievance escalation proof, if available I request your help in resolving this grievance. Regards, [Your full name]
Where to escalate if Myntra does not resolve it
Start with Myntra Help Centre. If the complaint is not resolved, escalate through Myntra’s grievance redressal route. If still unresolved, use National Consumer Helpline.
| Stage | Where to complain | What to include |
|---|---|---|
| Stage 1 | Myntra Help Centre or order-specific support | Order ID, return ID, pickup proof, refund status, and payment proof. |
| Stage 2 | Myntra Grievance Redressal Mechanism | Previous ticket ID, return proof, bank proof, and reason for escalation. |
| Stage 3 | National Consumer Helpline | All documents, complaint history, communication proof, and relief requested. |
Do not delete Myntra order history, return pickup messages, payment statements, or support chats until your refund is fully credited.
Frequently asked questions
Official sources to verify
Use official pages before filing a serious complaint because return policy, refund process, and complaint channels can change.